You Are Not Broken Ceramic Mug
Please note that orders cannot be changed, modified, or canceled after checkout under any circumstances.
We ship to the United States, Canada, US Territories, APO/FPO, and Canada.
All orders shipping to the USA ship for a flat rate of $5.99 (48 contiguous states only) with the exception of items specifically marked otherwise. Orders $75+ to the 48 contiguous states ship for FREE.
Shipping to all non-contiguous /continental destinations is $9.99 flat rate USD (Hawaii & Alaska + US territories).
Canadian orders ship for $21 USD flat rate for standard shipping (11-20 days in transit). Canadian customers are responsible for any Canadian taxes imposed at customs. Generally speaking, duties are not charged due to the Canada-United States-Mexico Agreement (CUSMA), however, in the event that duties are charged, they are the responsibility of the customer/ Stylist to pay.
Please double check the shipping speed on each individual item (ie ‘Ships in 5-8 business days, etc.) If an item isn’t specifically marked, it is assumed to ship within 2 business days.
Graphic tops take 2-3 business days to process prior to shipping, as they are custom-made to order. DYOT items can take up to 5-7 business days to process before shipping.
As we ship from multiple warehouses to expedite your order, you may receive multiple tracking numbers and multiple packages.
We ship using the United States Postal Service (USPS Priority®, Parcel Select, or First Class) for orders shipped to the USA, and USPS First Class International and USPS Priority International for Canadian orders. Sometimes we utilize UPS Ground, or other carriers as well (such as FedEx, or DHL).
Multiple orders may be combined or single orders may be split by our shipping department to expedite the shipping of your order(s). Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. Shipping fees are determined at the time of checkout and cannot (or will not) be refunded as a result of orders having been combined. If your order must be split, you will not be asked to pay any additional charges. Combining orders is very helpful in decreasing waste, and very efficient in expediting orders.
Hello Pink is not responsible for returned items due to incorrect addresses. If your order arrives back to us as undeliverable, we will refund the whole order, minus shipping fees. If you reach out and wish to have it re-shipped, we charge an additional fee to re-ship your items. We ship from Michigan, California, and other locations as well. Hello Pink is not responsible for lost or delayed orders. USPS (or whichever carrier utilized) is responsible once an order is in their possession, and therefore any claims for missing items need to be made with them directly by the receiving party (customer). Hello Pink will not make a claim on behalf of the purchaser. All USPS Priority packages are insured up to $100.
If you have received an item with defects, please contact our Customer Experience Team within 5 calendar days of receiving your item to inform us of the issue.
You must contact us within 5 (five) calendar days of your items being delivered if you'd like to request a return. We will provide a pre-paid return label (to be deducted from your final refund). Cost of the pre-paid return label depends on several factors, such as if you received free shipping on your order initially, weight of the item/s, etc. and begins at $5. If we are not notified within 5 days of receiving the item, it will not qualify for a return/ replacement. A refund for the amount paid (minus any shipping charges) will be issued as store credit. Shipping charges are non-refundable If you prefer a refund to your original payment method, you must request this (a hand written note sent in with your order is fine). Refunds will be made within 7 business days of Hello Pink receiving the item.
Please contact us to initiate a return.
Returned items must be in brand new condition, unwashed with tags attached (no animal hair, no smoke odor, etc). If an item is returned back to us with a smoke odor, pet odor, pet hair, or any other condition deemed un-sellable, it will not be eligible for return. You may choose to have the item mailed back to you for an additional fee. All unclaimed items will be donated within 14 days of us receiving them.
Items that do not qualify for returns and are final sale items include: jewelry, tanning products and mitts, flash sale items, sale and clearance items, grab bags, tumblers, personalized items, and specifically marked final sale accessories.
If you purchased from a Stylist's inventory, please contact them directly regarding returns.
Stylist Only Return Information: While stocking personal inventory is not encouraged, it is allowed. If a Stylist chooses to carry inventory for resale, a 20% restocking fee may be deducted from a Stylist refund, if attempting to return unsold inventory. Inventory orders are defined as any bulk purchase placed using your personal Stylist (or personal customer) account, delivered to your residence.
At this time, we do not process exchanges. If you would like a different size in an item, we advise that you purchase the new item quickly, as stock levels change frequently. Then, we can process a return for the original item.
If you send back an item that does not qualify for a return, have not received authorization, you return them to the wrong address, return items without receiving an authorization, or we receive a package back from the shipping carrier as undeliverable, then you will be responsible for paying a $5.99 return shipping fee. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to a charity of our choice.
If you have received an item with defects, please contact our Customer Experience Team at email@example.com within 5 days of receiving your item to inform us of the issue. If we are not notified within 5 days of receiving the item, it will not qualify for a return/ replacement. Please include a photo of the damage/defect and your order number in your email.
We are not responsible for damage to clothing caused by improper care, washing outside of the manufacturer’s recommended settings, handling, or incorrect sizing.
The colors of merchandise may vary due to photography lenses, lighting, and screen resolution. Clothing patterns may naturally vary. These situations do not qualify as defects, though the buyer may choose to return the product(s) following the standard return policy in these instances.
If you have any questions at all, please email us at firstname.lastname@example.org.
This mug is perfect for hot cocoa, tea, or coffee!
It’s BPA and lead-free, microwave & dishwasher-safe, and made of white, durable ceramic in an 11-ounce size.