Please note that orders cannot be changed, modified, or canceled after checkout under any circumstances.
We ship to the United States, Canada, US Territories, APO/FPO, and Canada.
All orders shipping to the USA ship for a flat rate of $5.99 (48 contiguous states only) with the exception of items specifically marked otherwise. Orders $75+ to the 48 contiguous states ship for FREE.
Shipping to all non-contiguous /continental destinations is $9.99 flat rate USD (Hawaii & Alaska + US territories).
Canadian orders ship for $21 USD flat rate for standard shipping (11-20 days in transit). Canadian customers are responsible for any Canadian taxes imposed at customs. Generally speaking, duties are not charged due to the Canada-United States-Mexico Agreement (CUSMA), however, in the event that duties are charged, they are the responsibility of the customer/ Stylist to pay.
Please double check the shipping speed on each individual item (ie ‘Ships in 5-8 business days, etc.) If an item isn’t specifically marked, it is assumed to ship within 2 business days.
Graphic tops take 2-3 business days to process prior to shipping, as they are custom-made to order. DYOT items can take up to 5-7 business days to process before shipping.
As we ship from multiple warehouses to expedite your order, you may receive multiple tracking numbers and multiple packages.
We ship using the United States Postal Service (USPS Priority®, Parcel Select, or First Class) for orders shipped to the USA, and USPS First Class International and USPS Priority International for Canadian orders. Sometimes we utilize UPS Ground, or other carriers as well (such as FedEx, or DHL).
Multiple orders may be combined or single orders may be split by our shipping department to expedite the shipping of your order(s). Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. Shipping fees are determined at the time of checkout and cannot (or will not) be refunded as a result of orders having been combined. If your order must be split, you will not be asked to pay any additional charges. Combining orders is very helpful in decreasing waste, and very efficient in expediting orders.
Hello Pink is not responsible for returned items due to incorrect addresses. If your order arrives back to us as undeliverable, we will refund the whole order, minus shipping fees. If you reach out and wish to have it re-shipped, we charge an additional fee to re-ship your items. We ship from Michigan, California, and other locations as well. Hello Pink is not responsible for lost or delayed orders. USPS (or whichever carrier utilized) is responsible once an order is in their possession, and therefore any claims for missing items need to be made with them directly by the receiving party (customer). Hello Pink will not make a claim on behalf of the purchaser. All USPS Priority packages are insured up to $100.
If you have received an item with defects, please contact our Customer Experience Team within 5 calendar days of receiving your item to inform us of the issue.