You must contact us within 5 (five) calendar days of your items being delivered if you'd like to request a return. If we are not notified within 5 days of receiving the item, it will not qualify for a return/ replacement. A refund for the amount paid (minus any shipping charges) will be issued as store credit. If you prefer a refund to your original payment method, you must request this (a hand written note sent in with your order is fine). A $5.99 restocking fee will be deducted from your refund if a return to the original payment method is requested. The restocking fee is paid per order (not per item) regardless of whether or not you return items from more than one order in the same package. Refunds will be made within 7 business days of Hello Pink receiving the item.
Please contact us to initiate a return.
Returned items must be in brand new condition, unwashed with tags attached (no animal hair, no smoke odor, etc). If an item is returned back to us with a smoke odor, pet odor, pet hair, or any other condition deemed un-sellable, it will not be eligible for return. You may choose to have the item mailed back to you for an additional fee. All unclaimed items will be donated within 14 days of us receiving them.
Items that do not qualify for returns and are final sale items include: tanning products and mitts, flash sale items, sale and clearance items, grab bags, tumblers, personalized items, and specifically marked final sale accessories (including jewelry).
If you purchased from a Stylist's inventory, please contact them directly regarding returns.
You must have a registered customer account to receive your store credit. Any delay in responding to a request to create an account, if purchased originally as a guest, may delay your return.
Stylist Only Return Information: While stocking personal inventory is not encouraged, it is allowed. If a Stylist chooses to carry inventory for resale, a 20% restocking fee may be deducted from a Stylist refund, if attempting to return unsold inventory. Inventory orders are defined as any bulk purchase placed using your personal Stylist (or personal customer) account, delivered to your residence.
At this time, we do not process exchanges. If you would like a different size in an item, we advise that you purchase the new item quickly, as stock levels change frequently. Then, we can process a return for the original item.
If you send back an item that does not qualify for a return, have not received authorization, you return them to the wrong address, return items without receiving an authorization, or we receive a package back from the shipping carrier as undeliverable, then you will be responsible for paying a $5.99 return shipping fee. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to a charity of our choice.
If you have received an item with defects, please contact our Customer Experience Team at email@example.com within 5 days of receiving your item to inform us of the issue. If we are not notified within 5 days of receiving the item, it will not qualify for a return/ replacement. Please include a photo of the damage/defect and your order number in your email.
We are not responsible for damage to clothing caused by improper care, washing outside of the manufacturer’s recommended settings, handling, or incorrect sizing.
The colors of merchandise may vary due to photography lenses, lighting, and screen resolution. Clothing patterns may naturally vary. These situations do not qualify as defects, though the buyer may choose to return the product(s) following the standard return policy in these instances.
If you have any questions at all, please email us at firstname.lastname@example.org.